Better Business Vibes

Harness the power of emotion recognition to elevate your customer experience, energize your employee performance, and enhance your bottom line. Our platform will change your whole vibe!

CXIQ—WHAT’S YOUR
CUSTOMER EXPERIENCE IQ?

Get smart about CX. Each business has a vibe that drives customer loyalty. How do you measure and improve the overall vibe of your customers and employees?

Voice of Guest 2.0

CXIQ is only 1/2 the equation of your business energy. EX—Employee Experience—is the other half. So, how do you correlate your EX/CX in real time? Is it even possible? Absolutely! VIBEcx is a programmatic, 100% opt-in customer feedback tool, providing spontaneously honest VoG. It also provides accurate measurements of how your employees are feeling and interacting with customers. And, VIBEcx provides guidance and support towards improving these interactions.

The VIBEcx View

We know that if you can measure it, you can improve it. In a world where self-quantification is the new norm, we focus on measuring and improving people, and elevating professional performance. Our platform is built with an emotion recognition focus utilizing the power of revolutionary software that detects and measures emotions. VIBEcx provides precise, universal guest reviews and team member feedback, reinforced by stealth stream of support to help you and your teams elevate your game.

Why VIBEcx is a Game-Changer

  • Facial emotion recognition is highly accurate.

    Do you really want to know how your guests are feeling?  The eyes are the window to the soul.  Each of your customers and employees will show you how they feel about their experience with your company.

  • Robust, objective, quantifiable data

    The big-data derived from our unparalleled platform is a veritable goldmine. Your ‘VibeScore’ will tell you how everyone feels in a consistent, comparable calculation.

  • VIBE University

    The numbers and trends alone are motivating. Couple the scores with ongoing tips, learning modules, and fun feedback, your team will have all the tools necessary to improve their scores and the overall Vibe of your business.

  • Gamified Business IQ

    VIBEcx isn’t just data and numbers. It’s a game. It allows you to compare teams, locations, shifts, etc. Leaders and managers will have the scoreboard to see who is winning and who needs attention.

With VIBEcx, the dominos of success fall easily into place:

  • Improved Individuals and Fun Team Environment

    Elevated individual performance leads to improved team performance towards an enhanced customer experience.

  • Enhanced Customer Experience

    Improving the overall customer experience leads to loyal, repeat business, positive reviews and word-of-mouth recommendations.

  • Elevated Revenues & Shareholder Value

    Loyal clients lead to enriched bottom line productivity and shareholder value. Studies show optimizing the customer experience typically results in revenue growth of 5-10%.

INSPIRE YOUR CUSTOMERS.

INSPIRE YOUR CUSTOMERS.

Good vibes for all,
from server to CEO

  • For employees interacting with clients.

    The best companies focus on the progression of individual employees. This results in a better experience for clients, which in turn improves a company’s future.

  • For managers on location.

    This technology makes it easy for managers to know what to train on and how to improve.

  • For company leadership.

    Every CEO struggles to understand exactly what’s happening at the ground level. Phaceology provides simple, actionable data.

Request a Presentation

POSITIVE VIBES!

body-language-confidence
WEB-Article-charismatic-people
customer experience value
Disneyland
The Lie All Millennials Believe
3 things to succeed
Body Language Tricks
article-1600-Charismatic-Listening
Face_recogntion_tech
article-1600-selfimprovement-
Positive Mindset Tips
TedTalk - Smile Power

VIBEcx Voices

HEAR WHAT THEY’RE SAYING:

“This information is a serious gold-mine of data. It gives us great insight and more robust analytic opportunities than any other CX approach.”

Mikko Valimaki, CTOCTO of the Year, State of Utah, 2015

“VIBEcx is insanely powerful. This ‘big-data’ is useful from top to bottom of any organization.”

Peter Sessions, CEOFewer Hats, LLCFewer Hats

“VIBEcx is at the forefront of a massive new market solution–game changing worldwide in the field of customer service and team improvement.”

Stardocs MediaPowerful Brand ManagementStardocs Media

“FYI, Comparison of VIBEcx implementation before & after, 2016 – 2017.  Figures speak by themselves. Our voice of guest surveys have improved across the board by double- digit growth. “

Christophe ChamboncelGeneral Manager / Dyrektor Generalny Accor Hotels

“Talk about enlightened employee improvement – VIBEcx presents a leading edge, elevated customer service experience by focusing on the front line team members.  Genius.”

Healthy MagazineTons of Useful StuffHealthy Magazine

“VIBEcx makes the invisible visible to us. We are now able to see and measure our performance at times and in places that we’ve never seen before. It’s really excellent data.”

Victoire CrosetDirector of Special ProjectsAccor Hotels