How Good Manners Made This Restaurant the Best-Selling Fast-Food Chain in America

emotion recognitionYesterday, fast-food industry magazine QSR published the 2016 Drive-Thru Study, which rated the country’s various fast-food chains on their customer service. Chick-fil-A employees ranked first in the following three categories:

-Saying “please”
-Saying “thank you”

Chick-fil-A workers also ranked second in the category “pleasant demeanor,” fourth for making eye contact, and second for order accuracy, getting orders right 95% of the time.

Read article.