Is Emotion Recognition Like VIBEcx in Retail the Next Big Thing? WRITTEN BY TERRY LAWLOR Remember the memory-erasing Neuralyzer in “Men in Black”? Or more recently, “Ex Machina,” the Oscar-winning story of a humanoid robot that uses emotional persuasion to outsmart humans and escape from the secluded home of its creator? While movies have been envisioning crazy, […]
The 1 Lie All Millennial’s Believe (That Destroys Their Happiness) Don’t get caught in the trap By Matthew Jones @M_tthewJones Millennials grew up within unique circumstances. The technology that we use and take for granted today was newly developed. Things like the internet, cell phones, and email were just beginning to take off. Along […]
Body language, Smile, Smiling, Happiness, Power. Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results. Did you know your smile can be a predictor of how long you’ll live — and that a simple smile has a measurable effect on your overall well-being? Prepare to flex a few facial muscles […]
Without question, happiness is a competitive advantage. Happiness and positive psychology expert Shawn Achor talked about his research of (mostly unhappy) Harvard students. Achor’s research indicates that only ten percent of our happiness is shaped by our external world; ninety percent is influenced by our internal perspective. In studying high-achieving Harvard students, Achor realized that […]
“Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.” ~Steve Wynn How Phaceology Improves The Customer Experience SEE OUR FORMULA HERE What is customer experience? Customer experience (CX) is defined by interactions between a customer and an organization throughout their business relationship. An interaction […]
What Are Micro Expressions? | Body Language So recently micro expressions have exploded in popularity. Mainly due to the show “Lie To Me” which is grounded in Paul Ekman’s research. Let me explain what they are. Now most facial expressions last more than a second. So you’re not exhibiting micro expressions all the time. But […]
How Your Body Language Conveys You’re a Leader—or Not. Nonverbal communication from executives can speak volumes to employees and others. For starters, don’t tilt your head. How do leaders carry themselves? In this video Vanessa shares how leaders have a different understanding and use of body language–and how you can adopt it. See this engaging […]
Calming An Angry Customer Quick tips to help you diffuse anger and create calm with unhappy customers. Here is how to diffuse an angry or irate customer… Top 6 Ways to Get An Angry Customer To Back Down 1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and […]
