Yesterday, fast-food industry magazine QSR published the 2016 Drive-Thru Study, which rated the country’s various fast-food chains on their customer service. Chick-fil-A employees ranked first in the following three categories: -Smiling -Saying “please” -Saying “thank you” Chick-fil-A workers also ranked second in the category “pleasant demeanor,” fourth for making eye contact, and second for order […]
Body Language That Shows Confidence Confidence is extremely important in terms of building relationships and personal success. We like confident people. We trust more confident people. We are drawn to confidence. So one the big issues, this sounds weird, but one of my big problems is shaving. So I can’t shave because I break out […]
Want to be more memorable? Try using these 7 hand gestures. By Vanessa Van Edwards Do you know how to speak with your hands? Once we realized the importance of the TED speaker’s body language, we decided to look for specific nonverbal patterns that the top TED Talks had different from the bottom TED Talks. […]
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” ~Steve Jobs How VIBEcx Improves The Customer Experience SEE OUR FORMULA HERE Let’s take a look at seven ways to create a great customer experience strategy to help you improve customer satisfaction, reduce […]
Detail Is Important, but the Big Picture Is What Counts When employees understand one simple concept, customer satisfaction explodes. Written by By Bruce Jones The goal of wanting to provide excellent service is nearly universal–that is, most organizations want to provide excellent service to their customers. However, as we have seen at Disney Institute, through our work training […]
